16 February 2018 20 Years of Excellence from Haigh Consultancy Services

Towards the end of the 90’s, Paul Haigh was told by his current employers that he had reached a ceiling in terms of salary he was faced with two choices; to accept his situation or to prove them wrong.

He chose the latter, setting up the specialist data consultancy, Haigh Consultancy Services Ltd. (HCS), on February 16th 1998. A decision that was to result in 20 years of providing IT products services to global clients in a market dominated by multi-national, blue-chip, providers.

His first contract was to work with IBM and the Electronic Services division at Royal Mail to develop a new print workflow system. With the help of Paul the system was integrated which not only bought the expected business benefits but also defined him as a key technical contractor in the European print and mail market.

Over the next two years the HCS team was expanded and saw the creation of the Covent Garden office. From here Paul and his team provided document composition services and started on a journey with global car hire company, Avis. A relationship that is still alive and strong today.

2001 was also a key year in terms of product development. The first version of the Data Workflow Manager software (a product that is now responsible for the processing of billions of transactional documents) was released along with an electronic delivery solution called Aurora. Aurora has gone on to be the archive & retrieval, eBilling and EDI delivery platform for many medium to large organisations in the UK and Europe.

Across the last 20 years, the move from a consultancy-based approach to being a provider of products and services has been key to the companies survival. Paul Haigh commented, “The stock market crash of 2008 saw a dramatic reduction of spending by our clients on consultancy. The directive from senior management teams was to reduce spend, and the first thing to go was external contractors.” HCS capitalised on this change in the market by focusing on it’s 2 key products (Data Workflow Manager and Aurora) as well as developing one of the first full end to end Hybrid Mail solutions with local Print and Mail company, GI Solutions.

Although the concept of hybrid mail was not new, the delivery of the solution was ground breaking and paved the way for Hybrid Mail to take off in the UK.

2018 sees the launch of Aurora Archive & Retrieval as a hosted service, removing the need for companies to invest heavily in IT infrastructure.

Looking back now, Paul Haigh reflects that the most important achievement is that he has put together a great team who develop outstanding products for clients that have long term contracts and that the company has a vibrant future. All this in a market dominated by global players - Not bad for a local small business!



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